Refund policy

At Pain Train Salsa, we take pride in the quality and freshness of our salsa. Because our products are perishable, we do not accept returns or exchanges.

Damaged or Defective Items

If your order arrives damaged, spoiled, or otherwise unusable, we’re here to help. Please contact us within 5 days of delivery so we can make it right.

To request a refund or replacement, email us at paintrainsalsa@gmail.com with:

• Your order number

• A brief description of the issue

• Clear photos of the product and packaging

Once your request is reviewed, we may offer a replacement or refund at our discretion.

Non-Returnable Items

Due to food safety regulations, we cannot accept returns or issue refunds for:

• Products that have been opened or consumed (unless defective)

• Orders reported after the 5-day window

• Items that were stored improperly after delivery

Shipping Issues

We are not responsible for delays caused by carriers, but if your product arrives in poor condition due to shipping, please reach out—we’ll work with you to resolve the issue.